Booking & Cancellation Policy

Thank you for choosing CS Sports Performance for your mental performance coaching needs. To ensure a smooth and professional experience, please review the following booking policies: Payment is due at the time of booking, unless otherwise arranged.

 

Booking

Sessions must be booked at least 48 hours in advance. Bookings can be made online, by phone, or via email. Once your session is confirmed, you will receive a confirmation email with session details.

 

Rescheduling & Cancellations

You may reschedule or cancel your session up to 48 hours before the scheduled time without penalty. Cancellations or rescheduling requests made less than 48 hours before the session will incur a late cancellation fee (50% of the session rate).

 

No-shows (failure to attend without notice) will be charged the full session fee.

 

Refunds

Refunds are only available for sessions canceled with more than 48 hours’ notice. If you experience technical issues or an emergency, please reach out directly to discuss potential exceptions.

 

Payment Methods

Accepted payment methods include credit/debit card and e-transfer. Invoices or receipts are available upon request.

 

Confidentiality

All sessions are confidential and conducted in a professional, supportive environment. Information shared during sessions will not be disclosed without written consent, unless required by law.

 

If you have any questions or special requests, don’t hesitate to reach out prior to your session!